Support

Ticket support

Microplan ticket supportThis is the principal and easiest way to receive support. We utilize a ticket system: every support request is assigned a unique ticket number which you can use to track the progress and responses online.
 

FAQ (Frequently Asked Questions)

Microplan FAQCheck out our answers about troubleshooting, repairs, installation, etc.

Repairs

Microplan repairsItems broken? We can handle the repair: select Repairs in our Contact page, then provide item ID and fault found.

Remote assistance

Microplan remote assistanceDon't be afraid of the distance: we can take control of the test bench through an internet connection. Open a support ticket and grant a direct internet access to the PC of the test bench that needs assistance.

Spare parts

Microplan spare partsSpare parts are crucial to guarantee seamless working conditions to your test benches: select Spare parts in our Contact page.

Troubleshooting

Microplan troubleshootingThe diagnostic program, provided with every Microplan test bench, is the perfect tool for troubleshooting purposes. Other useful information are available in the FAQ.

Software modifications

Microplan software modificationsWhenever you're in need of a software modification to test a new appliance, or simply want an improvement, select Software modifications in our Contact page and enter your request.

Onsite calibration

Microplan calibrationsOnsite Calibration provides a convenient, time-efficient and cost-effective means of keeping your testing equipment calibrated to exacting industry standards.

Training courses

Microplan training coursesOur team of professional, skilled and experienced engieeners is pleased to share his knowledge with you: check out the program of our training courses.

Onsite interventions

Microplan on-site interventionsOur team of professional technicians is available for onsite interventions covering technical assistance, start-up, maintenance.

Installations - tutorials

Microplan tutorialsTutorials videos are available to assist our customers with some critical operations such as the installation of the test bench. Check out our tutorials gallery.